architects—Alliance ︱ Sterling Residences

architects—Alliance

architects—Alliance

Sterling Residences

Toronto, Ontario

2020 In Design ● 4,000 m2

mixed-use ● commercial ● residential

Client: Lamb Development Corp

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ARCHITECTS—ALLIANCE ● 2024 ©

Accessibility Plan

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architects—Alliance is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Accessible Emergency Information
architects—Alliance is committed to providing our clients with emergency information upon request. We will provide employees with disabilities with individualized emergency response information when necessary.

Training
architects—Alliance provides training to all current and new employees, volunteers and others who deal with the public, and all those who are involved in the development and approvals of customer service policies, practices and procedures on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. architects—Alliance has taken the following additional steps to ensure training in Human Rights and employment has been provided as required.
— Establish an AODA cross-functional team to interpret training requirements as necessary
— Enhance, develop and monitor training materials for employees
— Review this Accessibility Statement and Plan on an ongoing basis and update its training for employees when required

Information and Communications
architects—Alliance will communicate with persons with disabilities in ways that take into account their disability. We will train staff who communicate with clients/consultants/public on how to interact and communicate with people with various disabilities. Our current website is WCAG 2.0 Level AA compliant.

Assistive Devices
People with disabilities may use their personal assistive devices when accessing our services and facilities. Best practices will be communicated to our staff so that they can be familiar with various types of assistive devices available that may be used by customers/clients with disabilities.

Service Animal and Support Person
We welcome people with disabilities and their service animals. We will ensure that all staff dealing with the public is trained on how to interact with persons with disabilities who are accompanied by a service animal or support person.

Notice of Temporary Service Disruption
architects—Alliance will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.

Employment
architects—Alliance is committed to fair and accessible employment practices. This Accessibility Statement and Plan for Employment is available in an accessible format upon request.

Recruitment Standards
architects—Alliance is committed to ensuring that reasonable accommodations are made to persons with disabilities during recruitment and assessment processes.
— Notify job applicants about the availability of accommodations
— Notify successful job applicants about policies for supporting employees with disabilities

Employment Standards
architects—Alliance is committed to ensuring that reasonable accommodations are made available to employees with disabilities.
— As soon as it is practical after employment we will inform employees of policies for supporting employees with disabilities including advising of changes on an ongoing basis
— Provides accessible formats and/or communication supports to employees, upon request;
— Provides individualized workplace emergency response information to employees or any person designated to provide assistance to an employee
— Return to work processes developed for employees who have been absent from work due to a disability and require reasonable accommodations to return to work
— Reviews and considers accessibility needs of employees with disabilities throughout the career development process

Feedback Process
Feedback from members of the public about the delivery of our architectural services to persons with disabilities should be directed to the Office Manager and can be submitted in the following ways:
— In person (by visiting our office)
— By mail to 317 Adelaide Street West, 2nd Floor, Toronto, Ontario M5V 1P9
— By phone at 416-593-6500
— By e-mail to: info@architectsalliance.com

If the individual providing feedback wishes to be contacted, they must provide their name and contact information. Complaints will be addressed by the Office Manager and/or owners. Where appropriate, an investigation into a complaint may be conducted. If the individual making the complaint so requests, the individual will receive a response to his or her complaint from the Office Manager and/or owners.